A customer messages at 11 pm asking about price, availability or a slot. The AI assistant answers inside Zalo, closes the order or holds the booking; only what needs a human is handed to staff. Customer data stays in the business's own CRM.
Product advice, FAQs, order closing and bookings 24/7 inside the business's own Mini App. Conversations that need depth are handed to staff with full context.
Every customer who messaged, bought or booked becomes a profile. AI segments by need and intent, reminds staff to follow up on time, and reports by staff member and channel.
Order confirmations, booking and due-date reminders and results go out on time via Zalo ZNS or email, triggered by system events. No manual sending.
Zalo Mini App and AI assistant for shops and clinics: advice, order closing, bookings 24/7. Presented at booth 103, Techfest Hai Phong 2026.
Customer management on Zalo with AI-assisted segmentation and care, developed since 05/2026.
Login emails, payment confirmations, class reminders and certificates run automatically on events.
ZNS order-status messages to customers; Zalo login and payment.
Collect real customer questions from Zalo OA, fanpage and phone; pick 20–30 situations the AI must answer instantly.
Products, prices, schedules, policies; define what the AI may answer and what must go to a human.
For two weeks staff review every AI answer; scripts are fixed before scaling.
Reports on AI self-service rate, response time, orders and bookings closed; monthly tuning.
FAQ
The AI answers only within the business data loaded (products, prices, schedules, policies). Out-of-scope questions are handed to staff with context, never guessed. During the two-week trial a person reviews every answer.
In the business's own CRM, on the admin account handed over. Gifty Tech processes it only within the contract and hands over or deletes it at the end.
No. Customers use Zalo; staff use a browser-based dashboard.
The AI assistant and Zalo CRM are included in the Growth and Enterprise Zalo Mini App packages, priced publicly on the Services page. ZNS messages are billed per message sent.
Send 10 questions your customers ask most and Gifty Tech builds a trial on your data before discussing packages.
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